- How do I know that the items I require are available?
We
endeavour to keep the website as up to date as possible and can
therefore give firm reassurances that what you see on the website is
available to purchase.
Buying
your favourite garments could not be easier! Simply click on any image
that you like from the collection, select a colour and size and pop it
into your shopping basket. You can then choose to continue shopping or
head to the checkout to complete the transaction.
- How do I pay for the goods?
Once
you have placed the items you wish to buy in your shopping basket you
proceed to the checkout. Here you can choose whichever payment method
suits you best. FROCKSTOROCK accepts Visa, Master Card, American
Express and all major Switch and debit cards including Electron.
- What about internet security?
We
offer the most secure online transaction system to ensure that all
payment details are safe – giving you peace of mind whilst shopping
with FROCKSTOROCK.
- What happens once I have paid?
Once
you have paid at the checkout your order will be processed and you will
receive a final notification page stating your Unique Transaction ID.
Print a copy of this or save it online for your records incase you need
to query your order.
- What about if I'm ordering from outside the UK?
FROCKSTOROCK
ships worldwide offering an International Signed-For delivery service.
Shipping charges are invoiced separately and must be settled by credit
or debit card before your order can be despatched. As a guideline
International shipping is charged around the following rates: UK and
Ireland £10, Europe £15 and the USA and rest of world £20.
- When will I receive my order?
Once
the payment has been processed your order will be selected or
individually made by one of our designers, packaged and then
despatched. *We aim to provide a swift delivery service and most
standard orders will be despatched within 24 hours.
If
you place an order on a Friday, Saturday or Sunday the order will only
be received at the design studio on the Monday. If the Monday is a Bank
Holiday this will then be received on the Tuesday.
All
parcels are sent via Royal Mail Special Delivery. This ensures that
each package must be signed for to aid security and protection of the
garments. If you are not there to sign for the delivery a card will be
posted through your letter-box with a contact telephone number to call
to arrange an alternative delivery date or you may also collect the
parcel from your local Royal Mail depot.
- How do I contact Customer Services?
We
have a dedicated team of internet advisors who are contactable at
FROCKSTOROCK.COM if you have any further questions. Your query will be
dealt with promptly and we aim to respond to all queries within a 24
hour period. Office opening hours are weekdays 11am – 3pm.
If you are experiencing any technical difficulty when attempting to place an order please call on +441412262426. Thank you.
- What is the returns policy?
We
will refund all garments purchased from the website returned within a 7
day period. Garments must be returned in perfect condition (exactly how
we send it to you!) as they will be checked on their arrival back at
the HQ for signs of wear. Please ensure that all garments must be
returned via special delivery from the Post Office to Wish Boutique,
266 Clyde Street, Glasgow, G14jh, UK. You must retain the PA number for
tracking and insurance purposes.
Refunds will be credited to the method of payment used to pay for the goods only.
Please note that it can take up to 10 working days for your refund to show on your card account.
All
items are cafefully checked for damage before posting please do not
embaress us or yourself by returning a dress which has been worn.
Most importantly of all... Enjoy!
